At Plant Store®, we recognize that your privacy is extremely important. We are committed to respecting your contact preferences and protecting your personal information. This Privacy Policy outlines how we collect, use, store, and share your data. It applies to all services and products offered through plantstore.live.

By using our website, placing an order, or interacting with our services, you agree to the terms described in this Privacy Policy and our Terms of Use.

 

1. Information Collection

We collect personal information necessary to provide our services and improve your experience. This may include:

• Name, address, phone number, email
  

• Order history and payment preferences
  

• Communications with customer support
  

• Device/browser details, IP address, and session activity (via cookies)
  

We do not store credit/debit card details. All payments are processed through secure third-party gateways that handle encryption and storage.

2. How We Use Your Information

Your information is used for:

• Processing orders and payments
  

• Customer service and order support
  

• Improving website functionality and product offerings
  

• Communicating offers, updates, and plant care tips (only if opted in)
  

• Personalizing your shopping experience
  

3. Information Sharing

We do not sell or rent your personal information. It may only be shared with:

• Trusted service providers (e.g., courier partners, payment gateways) who require the data to complete your order
  

• Legal authorities if required by law or court order
  

All partners are contractually obligated to protect your data and use it only for specified purposes.

4. Cookies & Tracking

We use cookies to enhance your browsing experience. These cookies help us:

• Remember your login/session preferences
  

• Track user behavior and website performance
  

• Analyze traffic and improve layout
  

You can control cookie permissions via your browser settings.

5. Data Security

We implement standard industry practices to safeguard your data against unauthorized access or misuse. This includes encrypted connections (HTTPS), password hashing, and limited access to sensitive data within our team and partners.

6. Your Rights

You have the right to:

• Access your stored data
  

• Request updates or deletion of your personal information
  

• Opt out of promotional communications at any time
  For any such request, contact us at info@plantstore.live.

7. Children’s Privacy

Our website and services are not intended for use by children under 13. We do not knowingly collect data from minors. If you believe a child has submitted personal information, please contact us so we can delete it immediately.

8. Policy Updates

We may revise this Privacy Policy from time to time. Any updates will be posted here with the updated effective date. Continued use of the website after changes implies your acceptance of the new terms.

9. Contact Us

If you have questions, concerns, or feedback regarding this policy or your data, please reach out to:

Grievance Officer
Name: Twinkle Nagpal
Email: info@plantstore.live
Phone: 721-776-2634