Customer Happiness Guarantee

We guarantee your plants will arrive in happy, healthy condition. If not, we replace them for free as part of our 7-Day Customer Happiness Guarantee. It’s natural for live plants to show minor signs of stress after transit but if the damage is beyond minor blemishes*, reach us out within 7 days of receipt to receive a free replacement.

The guarantee applies to all online purchases within the first 7 days. We require photos as proof of damage and to help us improve our packaging process.

*Remember, it’s natural for live plants to show minor signs of stress after transit. You can help your plant perk up from its journey by gently pruning any foliage damaged during the shipping process, such as bent stems or yellow leaves. Removing damaged foliage gives your plant back energy for new, healthy growth.

If you receive a damaged or incorrect plant, please notify us within 24 hrs of delivery by sharing clear images at 📧 info@plantstore.live or 📞 721-776-2634.

• We’ll arrange a replacement promptly.

• If the plant is unavailable, a refund will be initiated.

• If refund has been initiated in your case, it should be credited to your account within 6-7 business days.
  
  

Your satisfaction means the world to us — and we’re here to make things right, hassle-free.